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General Windows Information: Note: The following issue pertains to the programs listed below. When removing programs from Windows, always remove programs from the Add/Remove Programs software in the Control Panel. If the program is not found here, then check the user manual for instruction on removing the program. A message box appears with "A required .DLL file was not found". You may be attempting to run the application directly off the CD without running the installer first. Run the SETUP.EXE program to install the library files needed to support Laureate Windows applications.A message box appears with "DDRAW.DLL file was not found". It could be one of two things: You don't have a sound card installed. Since all Laureate products require the presence of a sound card, the initialization portion of the application may be failing. You may not have DirectX properly installed. How do I check? A message box appears with "This application has performed an illegal operation and will be shut down". The DirectX drivers may not be installed. If you click on Details, it will say that the application caused a page fault in ANIMATE.DLL. Run the SETUP.EXE from Disk 1 or CD and choose "Yes" to install the appropriate DirectX drivers.I get a lot of errors trying to run the Setup program. What's the problem? Your CD may have fingerprints or scratches on it. For fingerprints, gently clean the CD surface and run the Setup program again. Damaged CD's can be replaced free of charge within two years of purchase.How do I find and run the software I just installed? - Windows 3.x: In the Program Manager, open the "Laureate" program group. Inside is a list of installed Laureate applications. Double-click the appropriate icon.- Windows 95/98/Me/NT4.0/2000 & XP or higher: From the Start menu, look inside the Programs folder. There should be a "Laureate" group with a list of applications. Select the appropriate application. I have a screen saver running? Is that OK? Laureate recommends that you either lengthen the sleep time or disable the screen saver entirely. Using non-traditional input devices (touch-screens, single switches, etc.) with Laureate products may not provide the screen saver with the information it needs to stay awake.Every time I use your software, my CD-ROM drive makes a big "whirring" sound. Many newer computers come with a high-speed CD-ROM drive (30x, 36x, 48x). The whirring sound is actually the computer accessing information off the CD-ROM at a high speed. This can happen with any CD product, not just Laureate products.My computer is set for high color. Every time I run a Laureate Program my colors get switched to 256-color mode. What can I do to stop this from happening? Some of our Laureate Products run in a 256 Color mode. These programs had code written specifically for 256 colors. However, you may download the program QRes from http://qres.softwarecave.nl/ that will aid your computer in switching back to your high color settings. Instructions for running the QRes program can be found here. If you wish not to install QRes, you can manually change your setting by following the instructions here.When I go to run my Laureate product it locks up on me. Try removing some programs from memory. Simultaneously hold down the Ctrl, Alt and Delete, keys. This will bring up a window with the heading Close Programs. Select a program and click on "End Task". Do this with every program until the Laureate program works. Note: Do not shut down "Systray" or "Explorer" as your computer needs these to run. Once you have found the problematic software, see if you can find a way to stop it from booting. Check to see if it lies in Startup in the Start menu.
I am running Laureate programs on a PC with Windows 2000 and I am getting no sound. This is an issue with Windows 2000. Programs using Direct Sound will not produce any sound unless you have Windows 2000 Service Pack 2 or later. Update your Windows 2000 Service Pack here.I'm not sure if my computer has the power to run Laureate software. How do I figure this out? Laureate has found that Microsoft Windows does not display some specific information that can be helpful to troubleshooting this issue, so we have developed our own Operating System Information Program. You can download this program by clicking here.I get a message that says, "This program requires at least 3MB of free Virtual Memory" and it won't start. Try setting your virtual memory pages files the same size. If this doesn't work, some of our programs have 16-bit executables on their respective CD's. Try running the 16-bit applications instead. I keep getting the message, "The application or DLL: C\Windows\System32\wing.dll is not a valid Windows image" with the header "World Cup Fever" when I try to run my Laureate program. What can I do to fix this? This is an issue with the Microsoft Operating System. Specifically, the Wing.dll file in the Windows directory. http://support.microsoft.com/Q124741 There are also a couple of ways to get around this that we have found. The first one is to create an .ini file. The second is to replace your existing Wing.dll file in C:\Windows or C:\WINNT, with this one. Wing.dllAfter downloading this file you will need to unzip it using a zip utility such as Winzip. To create the .ini file you will need to do the following. Open an empty NotePad document. Write or copy the next line into your document. WinG=0Save the file the same names as the executable you are having trouble with. For example: If My House is giving you this problem, the executable is named MH.exe. So save the file as MH.txt. Then, rename the extension so the file is MH.ini. Now copy the file to the folder where the program resides. In the case of My House, it would be in the following directory: C:\Laureate\My HousePlease note: XP, by default, hides the extensions on known file types. Open a folder and choose Tools from the menu and select Folder Options. Select the View tab and uncheck the line that reads "Hide extensions for known file types." Then you should be able to edit the extension. You will know that you have edited the file correclty when Windows asks if you want to change the extension of the file and in doing so, the file image looks like it has a little gear in it. If the above .ini fix doesn't work, then try using the .ini fix on the 16bit application that comes with many of our programs. Sometimes the 16bit application has a very similar name to the 32bit application.For example; the 32bit executable file for Exploring First Words 1, is EXPFW.exe and it's 16bit executable file is EXPFW16.exe while, for example, the 32bit executable file for Exploring First Words 2, is EXPFW2.exe and it's 16bit executable file is st16.exe. So simply rename the .ini that you created for the 32bit application to the name of the 16bit application. When I try to install my Laureate software, I get the following error, "An error occurred during the move data process: -117." What can I do to fix this. There are a few reasons why this may be happening. First, check your CD for scratches or fingerprints. Always use a CD wipe to clean the surface.Many cloths are too abrassive and can damage the CD further. If the CD has scratches on it, we will replace it free of charge. Simply contact technical support for a replacement CD. Antivrus software can cause this error to occur as well. Some antivirus applications prevent installers from accessing important files required for installation. To get around this, disable your antivirus software durring product installation. If you still receive this error, you can manually install the software by copying the entire root of the CD to your hard drive. If you are unsure of how to do this, contact technical support for assistance. Furthermore, some older CD-ROM drivers have problems reading long filenames. Check the version of your CD-ROM driver. If an updated driver exists, try installing it. Contact the manufacturer of your CD-ROM drive or computer to update your drivers. I get an error, when trying to launch one of my Laureate Programs, that reads; "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application." What can I do to fix this? Specifically this is an issue with Windows. Your SYSTEM32 folder is missing the AUTOEXEC.NT file or it is damaged. Microsoft has a technote on resolving this issue. http://support.microsoft.com/Q324767 If that doesn't work, simply run this tiny little application. xp_fix.exeWhen all else fails Technical issues with certain products can sometimes be resolved by simply deleting their preferences files. These products include the following:
The Sentence Master = SMASTER.PRM A copy of the preference file is stored with a user's student log. It would be a good idea to create new logs for any users who access these programs. Our professional staff is always available to help you make appropriate software selections and answer all of your technical questions. If you would like more information about our products or a copy of our latest catalog, please contact us.
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